Here's a new job scam I just discovered by email recently. The interesting thing I've started doing is emailing the company back but this one came in without a reply to email address. Almost like you were blind carbon copied in the email. I don't quite get it. But it's so non descript it's almost a give a way of the scam or at least the fake job. Handle Trouble Tickets in the form of Calls/Online Requisitions/ Emails / Voice Mails Maintain a high degree of customer service for all support queries and adhere to all service management principles Take ownership of user problems and be proactive when dealing with user issues Troubleshoot operating system issues & errors (Windows OS Family) Internet errors and troubleshooting Network drivers and Printers installation Basic Peripherals troubleshooting Provide support for standard Microsoft applications VPN connection issues Remote Desktop Support Basic troubleshooting of ERP (SAP, PeopleSoft) Email Client troubleshooting (MS Exchange) Provide basic \ standard \ advanced problem resolutions - User account Management Maintenance of network printers and installation & troubleshooting Answer Basic "How to" user questions leveraging a knowledge base, job aides etc EDUCATION/SKILLS: Desired: 2-3 years in Call Center Industry, Help Desk / Service Desk Graduate in IT background with specialized courses in IT Working knowledge in ITIL environment Critical: Excellent Communication skills. (Written / Spoken English) Experience in Call Center Industry, Technical Help Desk / Service Desk Graduate in IT background with specialized courses in IT Required: Desktop/hardware Troubleshooting Skills/ Conceptual knowledge of Networking Knowledge of Standard Microsoft applications Internet troubleshooting Need some bi-lingual candidates - fluent in English and Spanish Nice to have: VPN/Wireless/Lotus notes/Active Directory Management Remote Desktop MS Exchange